New measures are being put in place for travellers from and transiting through very high risk countries. Find out more on the MIQ website.

Nau mai, haere mai. Welcome to New Zealand's Managed Isolation Allocation System. Please check the system for available spaces.

New Zealand

Current accommodation availability

Availability of places in MIQ can change very quickly as people make their travel plans.
This means that the dates you see here might have changed by the time you’re ready to make your booking.

We recommend you continue checking the Managed Isolation Allocation System for your preferred date.

Check flight availability

To help with your travel plans, you can check available flights here BEFORE booking your flight to New Zealand.

The flights shown in this preview are what you will be able to choose from when registering your Managed Isolation.

Check flights

Complete these four steps if you are travelling to New Zealand

Step One Create an individual or family registration

Enter passenger details. For family registrations, enter the details of everyone in your group who is travelling to New Zealand with you.

Step Two Hold your accommodation

Select your preferred arrival date in New Zealand. A 14-day stay in managed isolation will be held for 48 hours while you organise your flights.

Step Three Confirm your arrival details

Book your flights then return here to enter your flight details to New Zealand. Your allocation in managed isolation will be confirmed.

Step Four Print or download your Voucher

You will need to present your Managed Isolation Allocation Voucher at the airport to board your flight to New Zealand.

What you need to know

Entering New Zealand

Does the Managed Isolation Allocation Voucher give me the right to enter New Zealand?

No, your voucher only confirms you have an allocation in a managed isolation facility. New Zealand's borders are closed to everyone except New Zealand citizens and residents unless they qualify for an exception. Visit Immigration New Zealand's Border closure and exceptions webpage to find out if you qualify for a border exception.

Is there any quarantine-free travel to New Zealand?

You can travel from the Cook Islands and Niue to New Zealand without having to go into a managed isolation facility when you arrive. 

From 11:59pm Sunday 18 April 2021 you can travel between Australia and New Zealand without having to go into a managed isolation facility when you arrive if you are eligible for quarantine-free travel.

Quarantine-free entry to New Zealand means you are no longer required to enter a managed isolation facility for 14 days. You therefore don’t require a voucher for managed isolation. Find out more.

Do I need to secure a voucher and stay in a managed isolation facility if I’ve been vaccinated against COVID-19?

Yes, individuals who are vaccinated against COVID-19 still need to secure a voucher in managed isolation and complete 14 days in a managed isolation facility. This is because it is too early to confirm if a vaccinated person can still transmit COVID-19.

I am travelling from or transiting through a very high risk country - what does this mean for my place in Managed Isolation:

New measures are being put in place for travellers from very high risk countries*

Travel to New Zealand from very high risk countries is temporarily limited to New Zealand citizens, their partners and/or dependent children, and parent(s) of a dependent child where the child is a New Zealand citizen.

Permitted travellers from very high risk countries (identified below) will be required to provide evidence of a negative nasopharyngeal RT-PCR (PCR) test from a government-approved laboratory, taken 72 hours prior to travel. This will replace the usual pre-departure test requirement in place for high risk countries. Visit the Ministry of Health website for a list of government-approved laboratories for each country.

There will be further information available in due course if you do not fit the eligibility criteria to travel to New Zealand from a very high risk country.

*Very high risk countries include India, Brazil, Pakistan and Papua New Guinea.

Managed isolation

Do I have to pay for my Managed Isolation Allocation Voucher?

There is no cost to get a voucher. However, some people will need to contribute to the costs of their managed isolation. Refer to the Charges for managed isolation webpage for more information.

Why do I need to isolate?

Everyone entering New Zealand is required to do their part to stop COVID-19 spreading in New Zealand by completing at least 14 days in managed isolation or quarantine before safely entering the community.

Those arriving from another country are at risk of carrying the virus and potentially bringing it back to New Zealand. This 14-day period allows us to isolate you in case you are incubating the disease and means we can better control potential spread to the New Zealand community.

I am a New Zealand citizen/resident, do I need to enter a managed isolation facility?

Yes. Everyone returning to New Zealand must stay in managed isolation or quarantine for at least 14 days and return a negative COVID-19 test before they can go into the community, unless an exemption has been granted.

Exemptions to managed isolation are rare and will only be issued in very limited circumstances and where the health risk is low and can be managed. Visit Exemptions from isolation for more information.

Can I choose the city or facility I isolate in?

No. You will not be able to choose where you will stay. Passengers on the same flight are typically allocated to the same managed isolation facility, except those assessed as having a higher risk of COVID-19 who will enter quarantine.

Who needs to use the Managed Isolation Allocation System?

Who needs to get a voucher through this website?

Having a voucher is a legal requirement to fly into New Zealand, unless you are eligible for quarantine-free travel.

Airlines will not be permitted to board passengers to New Zealand who do not have a voucher, unless they are exempt from using the Managed Isolation Allocation System.

You can ask someone to complete the registration for you or on behalf of you or your group. They will need to create an account and enter their own details before entering the passenger information.

Using the Allocation System

What if I can't find an arrival date that suits my travel plans?

The Managed Isolation Allocation System shows dates where there are available places in managed isolation facilities. Please select an arrival date where there is availability.

What happens if I need to travel urgently?

Create a registration and see if there is availability in managed isolation for the date you need to arrive in New Zealand. If there are no places available for that date, check for an alternate date when there is availability. Please visit the MIQ website for more information on the emergency allocation request process.

I booked my flight to New Zealand before the Managed Isolation Allocation System was set up on October 5th 2020, do I still have to get a voucher?

Yes, you are legally required to get a voucher, regardless of when you booked your flights. You will not be permitted to board if you do not have a voucher.

Your voucher

Can I get a Managed Isolation Allocation Voucher through another website?

No. Vouchers can only be obtained through this website.

Travelling with others

We are a large family travelling together, can we isolate together?

If you are travelling as part of a family group of 13 people or more and wish to be located in the same facility, you'll need to complete 2 or more family registrations. You'll receive 1 voucher for each family registration.

Please note: The maximum number of people that can stay in 1 room is 4 (2 adults and 2 children) and the maximum number of people that can operate as 1 bubble is 8. The bubble can only exist across 2 rooms and these rooms must be connected or directly adjacent. This will not always be possible and will be dependent on availability at the facility.

Does everyone in the group get a voucher?

No. If you complete a 'family registration', you will receive one Managed Isolation Allocation Voucher for the group. The voucher will list the names of the people in your group.

I am travelling with people who aren’t family members, can we isolate together?

If your travel group is comfortable sharing rooms for the duration of the stay in managed isolation, you should complete a 'family registration'. If you wish to have separate rooms, you will each need to complete an 'individual registration'. Couples should complete a 'family registration'.

Please note: The maximum number of people that can stay in 1 room is 4 (2 adults and 2 children) and the maximum number of people that can operate as 1 bubble is 8. The bubble can only exist across 2 rooms and these rooms must be connected or directly adjacent. This will not always be possible and will be dependent on availability at the facility.

More information

Where can I go to for help?

Contact the MIQ Service Centre for further assistance. The Service Centre can be reached on:

  • International: +64 4 931 5720 (rates will apply)
  • From within New Zealand: 0800 476 647
  • You can also submit an enquiry via the MIQ website.

The MIQ Service Centre is open from 0800 – 2200 (NZST), seven days a week.

Where can I get more information about the Managed Isolation Allocation System?

Visit the Managed Isolation and Quarantine (MIQ) webpage for more information.

 

Government services