Auckland Airport is changing some of their processes due to Quarantine-Free Travel between New Zealand and Australia. Auckland arrivals will proceed through the airport and be transported to their managed isolation facility without their checked baggage. Find out more about these changes.

Nau mai, haere mai. Welcome to New Zealand's Managed Isolation Allocation System. Please check the system for available spaces.

New Zealand

Current accommodation availability

Availability of places in MIQ can change very quickly as people make their travel plans.
This means that the dates you see here might have changed by the time you’re ready to make your booking.

We recommend you continue checking the Managed Isolation Allocation System for your preferred date.

Complete these four steps if you are travelling to New Zealand

Step One Create an individual or family registration

Enter passenger details. For family registrations, enter the details of everyone in your group who is travelling to New Zealand with you.

Step Two Hold your accommodation

Select your preferred arrival date in New Zealand. A 14-day stay in managed isolation will be held for 48 hours while you organise your flights.

Step Three Confirm your arrival details

Book your flights then return here to enter your flight details to New Zealand. Your allocation in managed isolation will be confirmed.

Step Four Print or download your Voucher

You will need to present your Managed Isolation Allocation Voucher at the airport to board your flight to New Zealand.

What you need to know

Entering New Zealand

Does the Managed Isolation Allocation Voucher give me the right to enter New Zealand?

No, your voucher only confirms you have an allocation in a managed isolation facility. New Zealand's borders are closed to everyone except New Zealand citizens and residents unless they qualify for an exception. Visit Immigration New Zealand's Border closure and exceptions webpage to find out if you qualify for a border exception.

Is there any quarantine-free travel to New Zealand?

You can travel from the Cook Islands and Niue to New Zealand without having to go into a managed isolation facility when you arrive. 

From 11:59pm Sunday 18 April 2021 you can travel between Australia and New Zealand without having to go into a managed isolation facility when you arrive if you are eligible for quarantine-free travel.

Quarantine-free entry to New Zealand means you are no longer required to enter a managed isolation facility for 14 days. You therefore don’t require a voucher for managed isolation. Find out more.

Do I need to secure a voucher and stay in a managed isolation facility if I’ve been vaccinated against COVID-19?

Yes, individuals who are vaccinated against COVID-19 still need to secure a voucher in managed isolation and complete 14 days in a managed isolation facility. This is because it is too early to confirm if a vaccinated person can still transmit COVID-19.

I am travelling from India – what does this mean for my place in Managed Isolation?

We encourage you to check the Managed Isolation Allocation System for available spaces after the 28 April, when the suspension is due to be lifted. There are currently a number of spaces available in the system.

Please cancel your original voucher and book a new one to match your new flight.

If you are unable to book a space in Managed Isolation, please contact us at flightchanges@miq.govt.nz. Please provide evidence of your original flight and voucher, and details of your proposed new flight.

Managed isolation

Do I have to pay for my Managed Isolation Allocation Voucher?

There is no cost to get a voucher. However, some people will need to contribute to the costs of their managed isolation. Refer to the Charges for managed isolation webpage for more information.

Why do I need to isolate?

Everyone entering New Zealand is required to do their part to stop COVID-19 spreading in New Zealand by completing at least 14 days in managed isolation or quarantine before safely entering the community.

Those arriving from another country are at risk of carrying the virus and potentially bringing it back to New Zealand. This 14-day period allows us to isolate you in case you are incubating the disease and means we can better control potential spread to the New Zealand community.

I am a New Zealand citizen/resident, do I need to enter a managed isolation facility?

Yes. Everyone returning to New Zealand must stay in managed isolation or quarantine for at least 14 days and return a negative COVID-19 test before they can go into the community, unless an exemption has been granted.

Exemptions to managed isolation are rare and will only be issued in very limited circumstances and where the health risk is low and can be managed. Visit Exemptions from isolation for more information.

Can I choose the city or facility I isolate in?

No. You will not be able to choose where you will stay. Passengers on the same flight are typically allocated to the same managed isolation facility, except those assessed as having a higher risk of COVID-19 who will enter quarantine.

Who needs to use the Managed Isolation Allocation System?

Who needs to get a voucher through this website?

Having a voucher is a legal requirement to fly into New Zealand, unless you are eligible for quarantine-free travel.

Airlines will not be permitted to board passengers to New Zealand who do not have a voucher, unless they are exempt from using the Managed Isolation Allocation System.

You can ask someone to complete the registration for you or on behalf of you or your group. They will need to create an account and enter their own details before entering the passenger information.

Using the Allocation System

What if I can't find an arrival date that suits my travel plans?

The Managed Isolation Allocation System shows dates where there are available places in managed isolation facilities. Please select an arrival date where there is availability.

What happens if I need to travel urgently?

Create a registration and see if there is availability in managed isolation for the date you need to arrive in New Zealand. If there are no places available for that date, check for an alternate date when there is availability. Please visit the MIQ website for more information on the emergency allocation request process.

I booked my flight to New Zealand before the Managed Isolation Allocation System was set up on October 5th 2020, do I still have to get a voucher?

Yes, you are legally required to get a voucher, regardless of when you booked your flights. You will not be permitted to board if you do not have a voucher.

Your voucher

Can I get a Managed Isolation Allocation Voucher through another website?

No. Vouchers can only be obtained through this website.

Travelling with others

We are a large family travelling together, can we isolate together?

Yes. Families travelling together can register in the Managed Isolation Allocation System using the 'family registration' option, for groups of up to 12 people. The members of the group will be allocated a set of rooms at the same facility, where possible.

Please note: The maximum number of people that can stay in 1 room is 4 (2 adults and 2 children) and the maximum number of people that can operate as 1 bubble is 8. The bubble can only exist across 2 rooms and these rooms must be connected or directly adjacent. This will not always be possible and will be dependent on availability at the facility.

For family groups of more than 12 people, the family will need to create two or more registrations. Each registration will need to indicate in the 'Special Requests or other information' text box under 'Step 2' that those listed across the two (or more) registrations are one family group and wish to isolate together. There is one voucher issued for each registration.

Does everyone in the group get a voucher?

No. If you complete a 'family registration', you will receive one Managed Isolation Allocation Voucher for the group. The voucher will list the names of the people in your group.

I am travelling with people who aren’t family members, can we isolate together?

If your travel group is comfortable sharing rooms for the duration of the stay in managed isolation, you should complete a 'family registration'. If you wish to have separate rooms, you will each need to complete an 'individual registration'. Couples should complete a 'family registration'.

Please note: The maximum number of people that can stay in 1 room is 4 (2 adults and 2 children) and the maximum number of people that can operate as 1 bubble is 8. The bubble can only exist across 2 rooms and these rooms must be connected or directly adjacent. This will not always be possible and will be dependent on availability at the facility.

More information

Where can I go to for help?

Contact the MIQ Service Centre for further assistance. The Service Centre can be reached on:

  • International: +64 4 931 5720 (rates will apply)
  • From within New Zealand: 0800 476 647
  • You can also submit an enquiry via the MIQ website.

The MIQ Service Centre is open from 0800 – 2200 (NZST), seven days a week.

Where can I get more information about the Managed Isolation Allocation System?

Visit the Managed Isolation and Quarantine (MIQ) webpage for more information.

 

Government services